One of the biggest complaints with this machine is that the reservoir lid is difficult to open. The manual tells you to release the remaining pressure by turning to either coffee or steamer. Then it opens easily. The knob to select steamer, off, coffee gets easier to use once it is broken in, but I agree, if your hands are not dry, it is a bit slippery.
The manual also gives clear details how to make different types of coffees and a troubleshooter. The frother makes long-lasting tasty foam, and I found the coffee to be plenty hot. I cools quickly because there is no hot plate to keep it warm, but you are only making one cup at a time--why wouldn't you drink it right away?
The coffee I liked in my previous coffee maker didn't taste the same in this machine. I had to experiment with a variety of brands and finally decided on Bustello. Someone else I talked to raved about LaVazza, but I didn't share her enthusiasm for the taste. It's all about individual preference.
I like that with one machine, My husband can make his espresso, and I can have my weaker American style coffee by simply adjusting the amount of coffee vs the water.
I have had my machine almost 6 months and my handles have not broken. Perhaps the other folks contributed to theirs breaking by banging the coffee basket against something to release the grounds. This may have weakened the handle? The glass is thin and you do need to take reasonable care not to break it. The metal parts are not Stainless Steel (except the inner grounds basket) and I found the finish on the frothing tube began wearing off (to what looks like brass or copper? ) when I used a scrubby to clean off the dried milk. I have since steamed water with it right after use, use only a sponge and finger nail to clean and have not noticed more wear.
This machine is the same one sold at Walmart as Mr. Coffee (same model #)for $25 and at Walgreen as Signature Gourmet for $20 (the one I bought). It is not going to be made with the finest materials, Folks! It does make very good coffee, is extremely affordable, simple to use, takes up minimal space on your counter and has held up almost 6 months so far. That's why I gave it 5 stars
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